Privacy Policy
West+Willow Creative Studio
Last updated: September 2026
West+Willow Creative Studio (“West+Willow”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage West+Willow for creative services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Your name
Business or organisation name
Email address
Phone number
Billing and invoicing information
Project details and design requirements
Information submitted through enquiry or design request forms
Files, images, logos, copy and other materials supplied for a project
Correspondence between you and West+Willow
We may also collect basic technical information when you use our website, such as browser type, device information, website usage and general analytics data.
2. How We Collect Information
We may collect personal information when you:
Submit an enquiry through our website
Complete a project or design request form
Request or approve a quote
Engage West+Willow for services
Communicate with us via email or other agreed communication channels
Subscribe to marketing communications
Interact with our website or social media accounts
3. How We Use Your Information
We may use your information to:
Respond to enquiries
Prepare quotes and proposals
Manage client projects
Provide our creative services
Communicate regarding projects, approvals and deadlines
Issue invoices and maintain business records
Deliver completed work
Improve our website and services
Send marketing communications where you have chosen to receive them
Meet our legal, accounting and taxation obligations
We will only use personal information for legitimate business purposes or as otherwise permitted or required by law.
4. Sharing Your Information
West+Willow does not sell or rent your personal information.
We may share information with trusted third-party service providers where reasonably necessary to operate our business or provide services to you.
This may include website platforms, cloud storage providers, accounting or invoicing software, email providers, printers, contractors and other suppliers involved in delivering your project.
These third parties may have their own privacy policies governing how they handle information.
We may also disclose information where required by law.
5. Website & Third-Party Services
Our website may use third-party services to provide functionality, collect enquiries, analyse website traffic or improve your experience.
Our website may also contain links to external websites. West+Willow is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external services you choose to use.
6. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the website and improve its functionality.
Cookies are small files stored on your device that may collect information about website activity and preferences.
You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
7. Marketing Communications
If you choose to subscribe to West+Willow marketing communications, we may use your contact information to send updates, studio news, offers or information about our services.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.
8. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using trusted business, website and cloud-based platforms.
While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
9. Client Files & Project Information
Information, documents and creative assets supplied as part of a client project may be retained where reasonably necessary for project management, record keeping, future amendments or legal and accounting requirements.
Clients should avoid providing sensitive personal information unless it is necessary for the project.
10. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before completing certain requests.
11. Privacy Complaints
If you have concerns about how West+Willow has handled your personal information, please contact us using the details below.
We will review your concern and take reasonable steps to respond and resolve the matter.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this website with the updated date shown at the top of the policy.
13. Contact
For questions, requests or concerns relating to this Privacy Policy, please contact:
West+Willow Creative Studio
Melbourne, Victoria, Australia
Email: hello@westandwillowdesigns.com
Website: westandwillowdesigns.com
Last updated: September 2026